As a family-owned, high-tech company with nearly 19,000 employees across 71 locations worldwide, we are seeking innovative thinkers with unconventional ideas to join our team. Our collaborative and trust-driven culture provides the perfect environment for exploring new ideas and challenging the status quo. At TRUMPF, we inspire people to develop and produce technologies that are currently unimaginable, whether it be lasers, machine tools, EUV, or electronics. Are you ready to take on new challenges?

As a Customer Service Representative, you will be the first point of contact for our customers regarding parts and consumables. With your attentive listening, proactive approach, and customer-focused mindset, you will ensure that each customer receives professional, clear, and personalized assistance. You will prepare quotes, accurately register them in the system, and oversee the entire process from quote to order and invoicing. Additionally, you will organize the shipment of parts from our own stock or the central warehouse in Ditzingen, inform customers about delivery times and changes, and accurately process returns and repairs.

You will also collaborate closely with colleagues from Service and Planning on the logistical planning of maintenance and installation kits. Based on the consumption reports from technicians, you will ensure that each kit is replenished on time for the next customer. This includes sending parts to a new customer location or restocking kits in the warehouse in Spankeren. You will administratively process used parts and ensure they are correctly invoiced to the respective customer. In case of machine downtime, you will take timely action by escalating parts and arranging suitable courier services. This way, you contribute daily to providing fast, reliable, and excellent service for our customers.