At Payter, delivering an outstanding customer experience doesn't stop after the sale. As our Customer Delivery Manager, you will be responsible for leading the teams that ensure every customer enjoys a seamless journey, from the initial order to a fully operational payment solution.

De rol

You will lead two operational teams responsible for order management, customer onboarding, payment contract administration, and terminal activation. By combining strong people leadership with a continuous improvement mindset, you will optimize processes, enhance operational efficiency, and ensure our customers receive the high-quality service they expect from Payter.

Verantwoordelijkheden

• Lead and support two operational teams responsible for the complete customer delivery process.
• Ensure customer orders, contract management, terminal activations, and service requests are processed accurately and efficiently.
• Monitor workloads, priorities, and service levels to deliver an excellent customer experience.
• Act as the escalation point for complex customer cases and support your teams in finding effective solutions.
• Coach, develop, and motivate team members through regular feedback, performance reviews, and team meetings.
• Drive process improvements and automation initiatives to increase efficiency and service quality.
• Ensure accurate customer and contract data across multiple systems and applications.
• Collaborate with internal stakeholders to continuously improve workflows and strengthen operational performance.
• Foster a customer-focused, collaborative, and high-performing team culture.

Over het bedrijf

At Payter, we are innovators, pioneers, and leaders in the dynamic realm of contactless and cashless payment technology in a wide range of markets such as Electrical Vehicle Charging, donations, transportation, retail, hospitality, vending, charity, parking, and beyond. Through continuous innovation and in-house development, we redefine how vendors connect with their customers, empowering them to boost revenue, enhance user experiences, and access real-time sales and performance. We support a broad range of technologies, from contactless, WiFi, 4G, Bluetooth, Mifare, touch screens, and more. Our state-of-the-art products are future-proof, high quality, compliant with international standards (EMV certified), feature outstanding design, are user-friendly, multifunctional, and easy to integrate.

Vereisten

• Proven experience leading operational or customer service teams.
• Strong leadership skills with the ability to coach, motivate, and develop people.
• Experience managing customer delivery, order management, or customer operations processes.
• A continuous improvement mindset with experience optimizing workflows and driving operational excellence.
• Strong organizational skills with the ability to manage priorities in a dynamic environment.
• Excellent communication skills and the confidence to collaborate with stakeholders across the organization.
• Analytical, proactive, and customer-focused with a strong eye for detail.
• Professional proficiency in English. Dutch is considered a strong advantage.

Wat wij bieden

• Competitive compensation including a discretionary bonus based on business results.
• Great benefits like 25 leave days plus extra "wellbeing days", a travel allowance and an attractive pension plan.
• Thrive in a close-knit environment valuing flexibility, work-life balance, and mental well-being. Join Payter and become part of an international scale-up, shaping the future in a booming market where you can have impact and growth opportunities.