In this role, you will work through Brunel at prominent pension providers. You will be responsible for informing and advising participants, employers, and advisors on various pension-related issues. Your tasks will include answering questions about pension accrual, value transfers, changes in personal situations, and their implications for pension schemes. With your experience, you will be able to handle both simple and complex customer inquiries independently.

You will utilize various systems and digital channels to assist customers clearly and professionally. You will convey complex information understandably and ensure careful documentation of each customer interaction. You will actively contribute ideas on how to enhance processes and customer service within the pension customer service department, thereby contributing to high customer satisfaction and efficient service delivery.

• Advising and informing participants and employers within the pension customer service.
• Answering inquiries via phone, email, and chat.
• Processing and documenting customer interactions in the system.
• Identifying improvement opportunities within processes and customer service.