Job Req Number: 128913 Time Type: Full Time Move forward as a Control Tower Specialist at DSV in Venlo. Do you want to make an impact in international logistics and help customers every day? This is your chance to improve processes, strengthen relationships, and make a difference with your team.

Jij krijgt het voor elkaar. Within this department, every day is focused on smooth goods flows, customer agreements, and smart solutions: you will contribute to this.

How do you do this? Our European Control Tower is divided into various specializations. Depending on your knowledge, experience, and interests, you will play an important role in one of these areas: technology, fashion, or chemicals. Together with your team, you ensure that new customers are smoothly implemented and existing customer relationships are further developed. To prepare well, you will start gaining experience within our freight forwarding departments. Here, you will closely learn about the operational processes. Thanks to this experience, you will understand how our processes work and can effectively support our customers from day one.

You are always ready to provide the ultimate customer experience. You have daily contact with international customers and are their main point of contact. You ensure that shipments arrive on time and without issues. You are the link between customers and colleagues and address delays or problems directly by working with your team and the customer to find the best solution. You monitor lead times, track shipments closely, and ensure that everyone within the process always has the correct information. You achieve this by:

• Preparing reports and processing the corresponding logistics administration in our system, ensuring all data is complete and up-to-date;
• Handling customer complaints and claims, finding and following up on quick and effective solutions;
• Identifying deviations in processes, analyzing the underlying cause, and solving problems directly;
• Actively working on developing customer relationships and seizing opportunities to identify and realize commercial possibilities;
• Maintaining close contact with internal departments, including colleagues from planning, sales, and cross-dock, to ensure everyone is well-coordinated and processes run efficiently.

Your team stands out within DSV due to the close collaboration and solution-oriented approach. Colleagues proactively support each other, respond quickly to challenges, and together ensure that processes run smoothly and customers always receive the best possible service.

We are DSV, we are growing. DSV is a global provider of transport and logistics services. With offices in over 90 countries and a growing network of partners, there is no place in the world we cannot reach through air, sea, rail, courier, or road transport, or where we cannot provide storage in warehouses.

Working in this team means you can truly make a difference for our customers. You have the freedom to act quickly, solve problems, and work together with your colleagues to raise the service level every day, says Martina Polackova, Senior Manager.

In the Netherlands, we operate from over 40 locations, with more than 5,000 colleagues. Together, we tackle the challenges posed by a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This way, we move forward and make a difference together.

Jij brengt mee:

• Passion for transport and logistics, which you effortlessly convey to customers and colleagues;
• Experience in logistics or transport, for example as a customer service representative or transport planner, where you have a practical and decisive approach to solving customer issues;
• Service-oriented mindset; you think in solutions, enjoy collaborating, and won't stop until everything is perfectly arranged;
• Strong social skills, a healthy dose of humor, and the confidence to pick up the phone and take immediate action;
• Excellent command of the Dutch and English languages, allowing you to communicate clearly and professionally with customers and colleagues around the world.

It all counts for this position of Control Tower Specialist in Venlo. Furthermore, it is important that you feel at home with us. This will certainly go well if you like to take initiative, have courage, and want to grow with DSV.

Jij krijgt: Working at DSV means working for one of the top players in the logistics market. DSV is entrepreneurial, competitive, and always wants to grow as an organization. Therefore, we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

• A salary tailored to the knowledge and experience you bring;
• 5% bonus paid in November;
• 24 vacation days, 4 ADV days, and 8% vacation pay;
• You will work at a new location equipped with the most modern facilities, including a 150 m2 gym;
• Access to knowledge and training through our DSV Academy. This way, you can grow and influence your career path.

Move forward. Send your CV with motivation or leave your details, and we will contact you. Do you have any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions at 06 5188 5961 or manouk.lips@dsv.com.

We only contact you via official company addresses (e.g., @dsv.com or @nl.dsv.com) and never approach candidates via personal email services like Gmail or Hotmail.

DSV – Global transport and logistics. What moves you? At DSV, we move more than just goods. We bring careers, ambitions, and opportunities into motion. With nearly 150,000 colleagues in over 90 countries, we are a global leader in transport and logistics. But it is our people who make our service possible every day. From operational roles on the floor to specialized and support roles: everyone contributes to the smooth running of supply chains and supports society. At DSV, you have the space to take responsibility, turn ideas into action, and make decisions that truly have an impact. It is an environment where people, careers, and ideas can grow. We value open communication, collaboration, and mutual trust. By supporting and challenging each other, we achieve results together as a team. Start here. Go anywhere. That is more than a slogan. It is a promise that your work matters, your contribution is valued, and your career can develop in the direction that matches your ambition. If you want to make an impact, continue to develop yourself, and be part of an international and entrepreneurial company, then DSV is the place for you. Visit dsv.com and follow us on LinkedIn, Instagram, and Facebook to discover more about working at DSV. #StartHereGoAnywhere #LifeAtDSV