In this role, you will be responsible for providing exceptional customer service and administrative support to a large Business Unit, Facility, or Account as part of the Contract Quality Management function. Your main tasks will include responding to client inquiries and concerns, ensuring timely and quality service delivery, and following up to guarantee satisfaction. You will need to understand the contract scope and ensure all work is executed accordingly. Additionally, you will champion financial and operational systems, suggesting cost-saving opportunities to maximize customer and financial savings targets.

• Coordinate and onboard vendors for reactive and planned works, managing sub-contractor paperwork.
• Review processed invoices to ensure accurate cost center coding, coordinate billing applications, calculate margins, raise invoices, and submit them to clients.
• Work closely with site teams and head office to ensure accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects per contracted agreements, ensuring consistent delivery of core operational and financial outputs.
• Respond to inquiries regarding financial reports for Accounts Receivable, Payable, and open POs.
• Provide monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment while maintaining QHSE documentation.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent, and may recommend new techniques.
• Impact your own team and other teams whose work activities are closely related, suggesting improvements to existing processes and solutions to enhance team efficiency.