You will primarily be responsible for acting as the central point of contact for an assigned group of clients on operational matters, ensuring efficient incident management and timely escalation of issues. Providing continuous client support, you will follow up on all inquiries until resolution, keeping clients informed, especially when in-depth analysis is necessary. You will ensure compliance with Service Level Agreements and enhance the quality framework to meet both quantitative and qualitative objectives. Your role will also involve driving continuous improvement of processes and practices, identifying opportunities that provide long-term value and minimize operational risks. Additionally, you will contribute to operational enhancement projects, review specifications and terms of reference for new products and initiatives, support clients in developments and tests, and execute conformance tests with clients.

• Strong financial background and good understanding of the various activities of Euronext’s direct and indirect client base.
• Prior experience in client services or a similar operational support role.
• High standards of service delivery and ability to build strong client relationships.
• Strong analytical, organizational, and problem-solving skills.
• Experience with project management and ability to monitor progress.
• Excellent verbal communication skills, both internally and externally.
• Fluency in English and Dutch is required.

Join a company where market infrastructure is built on innovation - and where every innovation starts with a bold mind asking, “What’s next?”. At Euronext, we believe change is a starting point, not an obstacle. We look for people who see growth opportunities, think long-term, and want to help shape capital markets for future generations. Working with us means being part of a European, international, and diverse team, learning as you grow, having an impact, and driving sustainability in capital markets. Apply by submitting a CV in English.