J.P. Morgan Securities Services provides a full spectrum of solutions that support the entire investment cycle, enabling institutional investors to thrive today and in the future. Our extensive offerings include custody, fund accounting, middle office services, foreign exchange, liquidity management, securities financing, collateral management, data solutions, and regulatory insights.

The Client Service Manager (CSM) will be located in our Amsterdam or Luxembourg office, collaborating with a team that serves a wide array of clients globally, including top-tier asset managers and asset owners. The CSM will be responsible for delivering consistent service across all Securities Services products, including custody and fund accounting. They will assist in organizing and delivering monthly client service reviews and act as a primary contact for clients. The CSM will help resolve escalated issues and contribute to client growth and change agendas while working closely with internal partners to maintain service levels and advocate for client needs. This role requires five days a week in-office presence.

• Support Client Service Managers with ongoing client activities and independently manage a small client portfolio.
• Oversee monthly client governance processes, including monitoring service levels and performance indicators.
• Collaborate with internal teams to develop and implement plans to address service issues.
• Identify opportunities to enhance efficiency and mitigate risks by refining the operating model and influencing client behavior.
• Ensure timely and accurate fee billing and client payments for all products.
• Communicate client priorities and strategies effectively across Securities Services.
• Promptly address client queries and issues, working cross-functionally with Sales, Operations, Onboarding, Product, and Technology teams.
• Travel to client locations as needed for service reviews and strategic meetings.