This position is offered on behalf of a partner company that handles all applications and subsequent steps. Our partner is seeking a Client Service Analyst – Live Chat (Turkish Required) based in the Netherlands. In this fast-paced international digital finance environment, customer experience and operational excellence are top priorities. As a Client Service Analyst, you will assist customers via live chat and email, guiding them through platform features and efficiently resolving their inquiries. You will leverage strong communication skills and analytical thinking to understand customer needs, identify potential risks, and provide effective solutions. Collaborating closely with internal teams, you will transform customer feedback into actionable insights and contribute to ongoing service improvements. This role offers the chance to deepen your knowledge of financial technology and digital assets while building a long-term career in a growing global industry. Proficiency in reading and typing Turkish is essential for success in this position.

• Respond to customer inquiries through live chat and email, providing timely, accurate, and professional support.
• Deliver a consistently high-quality customer service experience by understanding customer needs and offering appropriate solutions.
• Maintain strong knowledge of the platform, products, services, and relevant market developments.
• Manage and follow up on inquiries and complaints from existing and prospective customers, ensuring effective issue resolution.
• Translate customer concerns and recurring feedback into constructive insights and recommendations for management.
• Monitor frontline operations, identify discrepancies or potential risks, and promptly escalate relevant issues to management.
• Collaborate with team members to ensure smooth daily operations and efficient service delivery.
• Identify opportunities to enhance team performance, workflows, and customer support processes.