We are seeking a dedicated and experienced Butler Manager to oversee the Butler Services team at a renowned 5-star luxury property in Dubai. This role is perfect for a polished hospitality professional who is passionate about delivering personalized guest experiences and leading a high-performing team.

The Role

As the Butler Manager, you will ensure the highest standards of butler services, guest satisfaction, and operational efficiency while upholding the property’s reputation for exceptional hospitality.

Responsibilities

• Oversee the daily operations of the Butler Services department, ensuring seamless luxury guest experiences.
• Lead, train, coach, and motivate the butler team to consistently exceed guest expectations.
• Ensure all VIP, long-stay, and high-profile guests receive personalized and memorable service.
• Maintain high standards of guest engagement, anticipating needs and delivering bespoke solutions.
• Coordinate with Front Office, Housekeeping, Concierge, Food & Beverage, and other departments for flawless service delivery.
• Develop and implement service standards, operating procedures, and training programs aligned with luxury hospitality benchmarks.
• Monitor guest feedback and service recovery initiatives, ensuring prompt resolution of concerns.
• Manage butler scheduling, staffing levels, performance evaluations, and succession planning.
• Ensure accurate handling of guest preferences, profiles, and special requests.
• Drive continuous improvement initiatives to enhance guest satisfaction and operational efficiency.

Requirements

• Minimum 3–5 years of experience as a Butler Manager, Assistant Butler Manager, or in a similar leadership role within luxury hotels or high-end hospitality environments.
• Extensive knowledge of luxury butler service standards and VIP guest management.
• Previous experience in a 5-star hotel or luxury hospitality brand is highly preferred.
• Strong leadership, interpersonal, and team management skills.
• Excellent communication and guest relations abilities.
• Fluency in English is required; additional languages are an advantage.
• Strong understanding of luxury guest preferences, cultural sensitivities, and personalized service delivery.
• Ability to manage multiple priorities in a fast-paced luxury environment.
• High level of professionalism, discretion, and attention to detail.
• Currently based in UAE or willing to relocate.

What We Offer

• Competitive basic salary (Tax Free).
• Fully furnished 1-bedroom apartment or live out allowance.
• Residence visa & medical insurance (self).
• Annual flight encashment to home destination.
• 6 days off per month (subject to operational requirements).

Work Schedule

This position follows an operational schedule based on luxury hospitality requirements. Working hours may include evenings, weekends, and public holidays, especially during peak seasons, VIP arrivals, special events, and high occupancy periods. Weekly days off are rotational and subject to operational needs.