Our client specializes in delivering tailored travel solutions for organizations in the humanitarian, non-governmental, and global development sectors. We are currently seeking a motivated Business Travel Consultant to join their team and work remotely from the Netherlands.

The Role

In this position, you will assist clients with various travel requirements, including booking flights, hotels, rail, arranging car hire, airport parking, and providing advice on travel visas.

Responsibilities

• Manage a portfolio of existing clients and accounts while delivering exceptional customer service.
• Provide unbiased quotations to clients without favoring any airline or supplier.
• Ensure accurate and impartial quotations, following up to meet customer requirements and requesting feedback on declined quotations.
• Process client card payments efficiently.
• Collaborate with Business Account Managers to maximize opportunities and pass on relevant leads.
• Coordinate with the Ticketing and Finance teams to ensure smooth reservations and ticket issuance.
• Achieve personal objectives in line with company KPIs and account SLAs.
• Understand and communicate key products, services, and unique selling points.

Requirements

• Fluency in Dutch and English, both written and spoken.
• 1-3 years of experience in creating travel itineraries and supporting clients via phone, email, or chat.
• Extensive knowledge of net fares (including airpasses and RTW fares) and strong ticketing experience, such as reissues, is a plus.
• Excellent travel industry knowledge and worldwide destination expertise, ideally supported by extensive personal travel experience.
• Good CRS knowledge (Galileo preferred) with a willingness to undertake cross-training.
• Exceptional organizational skills with the ability to plan workloads, work methodically and accurately, manage time effectively, and perform well under pressure.
• Strong “lead by example” work ethic to promote first-class service across clients, suppliers, and internal departments.

What We Offer

• Permanent contract.
• Bonus structure.
• Pension plan.
• 33 holidays per annum, including bank holidays.
• Fully remote work with occasional business trips to the UK.
• Be part of an international team.
• Extensive training programs.

We invite you to apply and become part of a dynamic team dedicated to providing exceptional travel solutions.