Welcome to the timeless luxury world of Waldorf Astoria. Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests with an exceptional environment and the personalized attention of Sincerely Elegant service that creates a singular experience. If you understand the value of personalized attention and know how to craft unexpected moments with a rich level of customer service, you may just be the Talent we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver guests a single rich experience at every extraordinary place they visit.

The Role

As a Beauty Therapist, you are responsible for managing and carrying out treatments to deliver an excellent Guest and Member experience. You will also be required to help achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
• Ensure client experience is proficient including bookings, payments, and consultation cards.
• Interact and communicate effectively with clients, members, team members, guests, and management team.
• Assist Spa Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately.
• Ensure health, safety, and Control of Substances Hazardous to Health (COSHH) regulations are complied with and spa rules are observed by members, clients, and guests.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Comply with hotel security, fire, and health and safety regulations.

Requirements

As a Beauty Therapist, you are always working on behalf of our Guests and working with other Team Members. To successfully fulfill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant qualifications for the role.
• At least 1 year experience working as a Beauty Therapist in a luxury environment.
• Knowledgeable about beauty products.
• Positive attitude.
• Good communication skills.
• Committed to delivering a high level of customer service.
• Commercial attitude.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.
• Excellence in English language in both writing and spoken.
• Candidate must possess a valid residence and working permit for the Netherlands.

What We Offer

Your benefits will include a competitive starting salary and holiday entitlement. As an employee, you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels worldwide, allowing you to choose from over 8,000 properties in more than 100 countries, not only for yourself but also to share with friends and family. You will receive discounts on room rates as well as 50% off on Food & Drink.

In addition, you will be entitled to discounts on products and services offered by Hilton Worldwide and its partners, for example, Guerlain and Avis. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.