We are seeking a meticulous Arabic-Bilingual Insurance Administrative Specialist to support policy renewals, certificate issuance, and client account management across personal and commercial insurance lines. The ideal candidate will have experience in insurance administration, proficiency in Salesforce or a similar CRM, and the ability to communicate effectively with both English- and Arabic-speaking clients.

Responsibilities

• Process and manually renew insurance policies within Salesforce, ensuring accuracy and up-to-date records.
• Issue certificates of insurance for commercial clients promptly and accurately.
• Monitor accounts for late payments and cancellations, following up with clients to resolve outstanding issues.
• Communicate with Arabic-speaking clients in their preferred language to ensure effective service delivery.
• Support personal and commercial lines teams by managing routine administrative tasks to allow focus on sales activities.
• Maintain organized and complete client records across the agency management system.
• Provide dedicated support for a small insurance agency handling both personal and commercial lines.
• Serve as the primary administrative resource, enabling team members to concentrate on sales growth.
• Handle client communications in both English and Arabic as necessary.
• Work remotely with access to the agency's Salesforce platform and related software tools.

Requirements

• Bilingual proficiency in English and Arabic (written and verbal).
• Prior experience in insurance administration, including familiarity with policy renewals, certificates of insurance, and cancellation workflows.
• Experience using Salesforce or a comparable CRM/agency management system.
• High attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills with the ability to work independently.
• Excellent written and verbal communication skills.

What We Offer

• Permanent work-from-home arrangement.
• Immediate hiring process.
• Health insurance coverage for eligible locations.

Please click the "Apply" button to complete your application, including assessment questions, a technical check, and a voice recording. Your hourly pay rate will be determined based on your performance in the application process; submissions that fulfill all requirements will receive priority review.