In this role, you will plan, direct, and supervise airport operations, managing team and service provider performance to meet financial, customer service, quality, safety, and security objectives in line with all applicable regulations and company standards. You will oversee all operational elements during your shift.

Verantwoordelijkheden

• Ensure compliance with local authority requirements, including arrival and departure documentation and reporting.
• Make daily operational decisions to manage safety and security risks at the station level, evaluating conditions, hazards, and threats effectively.
• Identify and report safety and security occurrences and hazards according to company procedures and local regulations.
• Oversee passenger and aircraft handling operations, ensuring adherence to arrival/departure checklists, brand requirements, company policies, and regulatory standards.
• Manage safety and security outcomes on a shift basis through hazard identification, compliance monitoring, and reporting.
• Coordinate and fulfill all flight editing and special guest requirements, including VIP/MAAS, PRM, and special category guests.
• Liaise with Guest Control, Network Control, and SOC to manage operational disruptions and minimize impact on guest service.
• Deliver and rehearse the station emergency response plan, disruption planning, and business continuity plans.
• Ensure on-time performance through coordination, mitigation, accurate reporting, and follow-up on delays.
• Promote airport ancillary sales, monitor compliance with processes, and achieve associated targets while maintaining customer service standards and KPIs.

Vereisten

• Degree level education preferred (A-level or baccalaureate equivalent) or relevant industry experience, with demonstrable knowledge of frontline service delivery and communication skills.
• Minimum 5-7 years of experience in service, hospitality, airline, or retail industries, with relevant knowledge of aviation, travel industry, and airport policies.
• Previous supervisory experience in a high-pressure, multicultural environment is required.
• A mature personality with excellent communication and supervisory skills, and a passion for service delivery is essential.
• Ability to balance guest-centric focus with corporate interests while maintaining the highest safety and security standards.

Etihad Airways is more than just the UAE’s national airline; we are shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures while driving our “Journey 2030” ambition to double our fleet, expand our network, and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more, visit www.etihad.com.

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