DHL Express connects people globally, and our employees are the key to our success. Recognized as the No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we foster a culture of personal commitment and empowerment. Our Maastricht location serves as the finance expertise center, providing high-quality financial services worldwide. We are currently seeking an Advanced Duty Collections Agent to enhance our Accounts Receivables team.

The Role

As an Advanced Duty Collections Agent, your primary responsibility will be to manage and coordinate cash collection and query handling efficiently, following our process guidelines. You will work on structural solutions for recurring collection issues and communicate with service centers regarding shipments held for payment.

Responsibilities

• Coordinate the resolution of customs disputes according to escalation procedures.
• Manage databases and programs to ensure timely responses to customers.
• Utilize your expertise to resolve recurring advanced duty collection issues.
• Communicate effectively with external stakeholders.
• Handle customs disputes from start to finish.

Requirements

• Experience in complex customer service environments.
• Strong communication skills with a customer-oriented and empathetic approach.
• Ability to multitask and work collaboratively in a team.
• Proficient IT skills.
• Fluent in English and Dutch, with native proficiency in German or French.

What We Offer

• A certified Great Place To Work environment focused on trust and safety.
• Competitive salary, bonus incentives, and a robust pension scheme.
• A wide range of employee benefits.
• Day shifts with no weekend work.
• Access to various training opportunities.
• RCS Grade O.

If you are interested in this opportunity, please send us your CV and motivational letter. We look forward to your application!