We are a reputable recruitment partner assisting established and emerging organizations throughout the EMEA region. On behalf of a confidential client in the insurance industry, we are looking for a seasoned Director of Insurance Operations to enhance and manage comprehensive operational functions. This full-time remote position is available to candidates located across the EMEA region. ## The Role The Director of Insurance Operations will oversee the daily insurance operations, ensuring efficiency, compliance with regulations, and high-quality service delivery. This leadership position demands strong operational expertise, strategic thinking, and the capability to manage cross-functional teams in a remote, regional setting. The ideal candidate will possess extensive knowledge of insurance operations, a data-driven approach, and proven leadership experience. ## Responsibilities - Lead and manage all aspects of insurance operations, including policy administration, underwriting, claims coordination, and customer service processes. - Design, implement, and continuously enhance operational workflows to improve efficiency and service quality. - Ensure adherence to regulatory requirements and internal governance standards across EMEA markets. - Develop and track operational KPIs, SLAs, and performance metrics. - Collaborate closely with underwriting, finance, risk, compliance, and technology teams. - Oversee relationships with vendors, TPAs, and service providers as necessary. - Identify operational risks and establish strategies for mitigation. - Lead, mentor, and develop remote operations teams across various locations. - Support business growth initiatives through scalable and sustainable operational models. ## Requirements - Bachelor's degree in Business Administration, Insurance, Finance, or a related field (Master’s degree preferred). - Minimum of 8–12 years of experience in insurance operations, with at least 3–5 years in a senior leadership position. - Strong understanding of insurance processes, regulatory frameworks, and operational best practices. - Proven experience managing regional or multi-market insurance operations. - Excellent leadership, communication, and stakeholder management skills. - Strong analytical and problem-solving capabilities. - Experience working in remote or distributed team environments. - Fluency in English is required; additional languages are advantageous. This is a full-time remote opportunity open to candidates in the EMEA region.