Front Office Host
The Social Hub (B Corp™)
The Hague, South Holland, Netherlands
Entry
posted 3 hours ago
About The Social Hub (B Corp™)
A Certified B Corporation® driven by a purpose to create a better society, The Social Hub is a pioneer in the hybrid hospitality industry, offering spaces where guests from all walks of life can learn, stay, work and play. With hotels located across Europe’s most dynamic cities, The Social Hub connects and creates a unique community of travellers, students, business professionals, neighbours, and more.
From hotel facilities, student and extended stay rooms, coworking spaces, through to auditoriums, gyms, event spaces and a comprehensive social impact programme including its TSH Talent Foundation, The Social Hub is a place where people can connect and learn from one another, build a community and engage in unique experiences that help spark ideas and make change happen. Founded in 2012, The Social Hub is headquartered in Amsterdam and counts with more than 1,000 employees and over 10,000 rooms.
The Role
As a Front Office Host, you will be the first point of contact for our guests, creating memorable experiences from the moment they arrive. Your role is to foster a welcoming atmosphere, transforming check-ins into engaging conversations and ensuring the lobby is vibrant and inviting.
About the Company
TSH is a pioneering force in the hospitality industry, offering a unique blend of accommodation, community spaces, and events across Europe. With locations in the Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, we provide an inspiring environment where individuals can work, stay, learn, and play.
The Role
In this position, you will welcome guests warmly, assist with check-ins and payments, maintain a lively lobby atmosphere, and provide local recommendations. You will also handle bookings for activities and share guest feedback with the team to enhance their experience.
Responsibilities
- Greet guests warmly and create a welcoming atmosphere.
- Assist with check-ins, payments, and kiosk navigation.
- Keep the lobby tidy and energetic.
- Offer local recommendations and connect guests to events and experiences.
- Manage bookings for activities and restaurants.
- Share guest insights with the team to improve stays.
- Collaborate with Housekeeping, F&B, and Maintenance for smooth operations.
- Promote TSH outlets and identify upsell opportunities.
Requirements
- 1-3 years of experience in hospitality or a similar guest-facing role.
- Energetic and welcoming personality.
- Ability to multitask while maintaining a positive demeanor.
- Proactive mindset with a focus on creating memorable moments.
- Comfortable using digital tools like PMS, kiosks, or guest messaging apps.
- Clear communication skills in English and Dutch.
- Team player who remains calm during busy periods.
What We Offer
- A dynamic work environment in a multi-national company.
- The chance to work for a Certified B Corp® that prioritizes positive impact.
- Opportunities for personal and professional growth.
- Discounts at all our properties across Europe for you and your friends and family.
- A vibrant workplace filled with events and supportive colleagues.
We believe in authenticity and inclusivity, welcoming individuals from all backgrounds. Join us and bring your true self to our diverse team.
Required skills
Dutch
English
English level
Fluent
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