Join our client's team as a Program Manager for Crisis Operations, where you will be instrumental in enhancing AI training and rubric development initiatives. Your expertise in crisis management will guide the execution of essential response initiatives, focusing on designing and evaluating structured reasoning tasks that directly contribute to model training and evaluation.

Responsibilities

• Lead the development, refinement, and implementation of comprehensive crisis response and incident management rubrics for AI model training.
• Create clear, actionable tasks and data sets aimed at high-stakes execution, ensuring alignment with enterprise workflows.
• Collaborate with cross-functional teams to define, document, and validate operational procedures and escalation paths.
• Assess and iterate on structured reasoning frameworks for evaluating model outputs in crisis situations.
• Communicate complex ideas clearly, both in writing and verbally, to both technical and non-technical stakeholders.
• Analyze incident data to identify gaps and suggest improvements to response protocols and AI assessment criteria.
• Promote the adoption of best practices in crisis operations, business continuity, and emergency response within the client's team.

Requirements

• Proven experience in crisis management, incident response, business continuity planning, or emergency operations, preferably in enterprise settings.
• Exceptional written and verbal communication skills with a meticulous approach to documentation.
• Ability to exercise sound judgment in uncertain situations and to plan multi-stage, scalable responses.
• Expertise in designing, evaluating, and refining rubrics or structured assessment frameworks, ideally for AI or data-driven projects.
• Strong familiarity with organizational workflows, including HR, security, and communications.
• Experience collaborating with diverse teams in remote, fast-paced environments.
• Capability to synthesize insights from both qualitative and quantitative incident data.

Nice to Have

• Background in AI model training, annotation, or operationalizing AI in critical environments.
• Advanced degree or certification in emergency management, business continuity, or a related field.
• Experience in developing training materials or operational guides for crisis response in technology-driven organizations.