Global Support Services IT Engineer
TRT
EMEA
Remote
Entry
posted 14 hours ago
About TRT
TRT is a Global Provider of IT Server, Storage and Networking Services. Whether it is hardware maintenance software support, managed services, IT infrastructure deployment, professional services, business continuity or infrastructure as a service TRT provides lead edge solutions for our clients. These offerings are customised and cost effective while working within the governance structures of Fortunate 500 companies in finance, logistics real estate, energy and retail on any IT server storage and networking technology anywhere in the world within a Mission critical service level framework.
From humble beginnings out of home office/garage in Sydney Australia in 1997, TRT has grown to a global enterprise with offices in Singapore, Philippines, Australia, Hong Kong, Thailand, US, Malaysia, Jakarta and the Netherlands. But even with our growth through the years we still hold true to those early value that only by serving our clients and employees are we truly serving ourselves.
So if you want to be part of this special global team of goal orientated deadline driven professional resilient and globally mind set, then TRT is a real option to move your career to the next level.
TRT adopts a code "RED" approach to recruitment - Recruiting Every Day. We offer top flight, purposeful and lucrative careers in Business Development, IT Infrastructure Support, Finance, Supply Chain, and Human Resources. We recruit on attitude first, in particular an applicants to contribute with a “growth” mindset and a with service orientation, previous experience in the role second and technical expertise third. So if you are serious about your developing your career by extending outside your comfort zone, then TRT can well be the company that you need to apply to. Either apply to one of the TRT Linked Job Adverts or contact us at recruitment@trt.com.
The Role
TRT is seeking experienced IT Engineers specializing in Servers, Storage, and Networking to join our Global Support Services Team. This remote position offers the opportunity to develop expertise across multiple technology areas, moving beyond vendor-specific knowledge.
The Role
As a Global Support Services Engineer (GSSE), you will be responsible for resolving incidents and implementing improvements for enterprise-level machines, including superdome systems, power systems, and storage solutions. Your role will involve hardware break-fix, troubleshooting software issues, and occasionally addressing application-related problems.
Responsibilities
- Lead technical resolution of escalated cases involving enterprise-level hardware and software failures.
- Conduct root cause analysis and remote troubleshooting for incidents.
- Communicate with clients via email, WebEx, and phone to provide updates on incident resolutions.
- Coordinate with value chain administrators for spare parts requirements.
- Organize field service engineers for on-site actions as needed.
- Perform remote system administration for managed services customers.
- Serve as the final escalation point for unresolved hardware, software, or managed service cases.
- Assist Consulting Engineers with PSC/work plan creation and onboarding activities.
- Approve deliverables such as Change Request Forms (CRFs) and Root Cause Analyses (RCAs).
- Train new Global Support Services Engineers.
Requirements
- A College Degree in Information Technology, Computer Science, Computer Engineering, Electronics & Communication Engineering, or a related field.
- 5-10 years of experience in IT system hardware break-fix and software resolution.
- Willingness to support both hardware and software issues.
- Advanced Technical Expert status.
- Two industry certifications in different enterprise platforms.
- Vendor certification in UNIX systems (AIX, HP-UX, Solaris, Red Hat, etc.).
- Networking certification equivalent to CCNP or higher.
We look forward to your application and the possibility of you joining our team in delivering exceptional support to our global clients.
Required skills
Computer Science
electronics
Information Technology
Computer Engineering
English level
Professional
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