We are seeking a Network Support Specialist with extensive hands-on experience in HP and Cisco technologies. This role involves delivering comprehensive physical installation, configuration, and design of network systems. The Network Support services will encompass a variety of activities, including:

Responsibilities

• 24/7 monitoring and Priority 1 (P1) support services.
• Providing local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests).
• Offering reactive and proactive Level 1 and Level 2 technical support.
• Managing incidents, problems, changes, configurations, and availability.
• Proactively monitoring devices and environments using existing HQ tools.
• Supporting Wi-Fi Access Points with existing HQ tools.
• Managing local firewalls, including configuration, monitoring, rule updates, and coordination with security teams.
• Coordinating asset management with third-party resolver groups.
• Remediating patches and vulnerabilities for network devices.
• Overseeing security, accounting, and compliance management.
• Identifying network issues and implementing proactive resolutions.
• Collaborating with HQ IT teams and vendors to execute network changes.
• Ensuring reliable network connectivity within local HQ IT data rooms.
• Monitoring network devices and connectivity health in the data room environment.
• Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime.
• Troubleshooting and resolving network connectivity issues affecting servers, storage, and end-user services in collaboration with vendors.