Service Management Process Manager
Templeton & Partners - Innovative & Inclusive Hiring Solutions
European Union
Remote
Intermediate
posted 2 hours ago
About Templeton & Partners - Innovative & Inclusive Hiring Solutions
A global technology recruitment agency, we supply specialist IT Contractors, C-Suite Executives and entire tech teams under Statement of Work solutions, and provide tech jobs for IT professionals.
Our team are 70% international and speak 25 languages. Across 8 offices in London, Paris, Amsterdam, Berlin, Zurich, Warsaw, Bangalore and New York we provide local candidates in 40 countries globally including Belgium, France, Spain, the Nordics, USA, India and China.
Even in 2021, only 17% of European and 19% of UK tech specialists are female, and only 5% of SMEs are BAME-led. Templeton also recruit diverse C-Suite permanent staff to address the shortage of diversity in tech. Templeton are BAME-led with a majority female team from a wide variety of backgrounds. Our diverse team are helping tech become more diverse, one leader at a time.
We help leading global organisations to drive digital transformation with the best skills in emerging technologies, including AI, ML, BI, Cloud, IoT, Data Analytics, Data Science, Cyber Security, DevOps, UX/UI, AR, VR, Blockchain and Computer Vision. We build entire tech teams from CTOs, CIOs and Scrum Masters to Product Owners, Agile Coaches, Architects, Analysts, Designers, Developers and Engineers.
After becoming the first UK recruitment agency to feature on all three recruitment industry lists (Recruiter Fast 50, Recruiter Hot 100 and Recruitment International Top 500), in 2021 we received 11 awards including Export Champion of the Year at the Growing Business Awards, and our CEO Nadeem was named REC’s Business Leader of the Year. In 2022 we received the Stevie International Business Awards for Best Customer Service and Best Business Development, and the British Quality Foundation Award for Excellence in Equality, Diversity & Inclusion.
Visit our website at templeton-recruitment.com to find out more about our tech recruitment services and IT job opportunities.
The Role
We are seeking a Service Management Process Manager to join a prominent European IT services organization that supports critical network operations across various locations. You will be part of an international consortium responsible for providing managed network services under a significant European institutional framework contract. The infrastructure includes extensive LAN and WAN (MPLS) systems across numerous sites, enterprise-grade Wi-Fi, data center networking, multi-layered network security, telephony, and videoconferencing systems, as well as compliance and KPI-driven service management.
The Role
You will design, implement, and oversee service management processes in accordance with ITIL V3 or DevOps best practices. Your role will involve supporting operational teams by enhancing processes to ensure high-quality service delivery, continuously reviewing and optimizing procedures, conducting process audits, and driving process improvement initiatives.
Responsibilities
- Design, implement, and manage service management processes aligned with ITIL V3 or DevOps best practices.
- Support operational teams by enhancing processes to ensure high-quality service delivery.
- Continuously review and optimize procedures to boost process maturity.
- Conduct or support process audits.
- Identify, drive, and monitor process improvement initiatives.
- Define and track KPIs and performance metrics.
- Develop and manage annual service management work plans.
- Contribute to the specification and evolution of process-supporting tools.
Requirements
- Master’s degree (or equivalent) is considered an asset.
- Minimum of 5 years of experience in ITIL V3 process design and implementation.
- ITIL certification is strongly preferred.
- Experience with SD-WAN technologies (e.g., Juniper) is a plus.
- Fluency in English and French is advantageous.
- Strong understanding of IT service management and related domains.
- Excellent documentation capabilities.
- Analytical mindset with strong organizational skills.
- Effective communication and interpersonal abilities.
- Professional proficiency in English; French is a plus.
What We Offer
- Opportunity to work in a complex, high-impact international environment.
- Exposure to large-scale infrastructure and advanced technologies.
- Collaborative, on-site team setting across multiple European locations.
If you are passionate about process excellence and service quality in a complex IT environment, we encourage you to apply and connect with us.
Required skills
French
ITIL
devops
Network Security
English
English level
Professional
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