ServiceNow Architect for Telecom
PRIMUS Global Solutions (PRIMUS UK & Europe)
European Union
Remote
Intermediate
posted 2 hours ago
About PRIMUS Global Solutions (PRIMUS UK & Europe)
Founded in 2002, PRIMUS Global Solutions is a premier provider of enterprise-grade IT Solutions and strategic Talent Delivery services. Headquarters for Europe in London, UK with global delivery hubs in the US, UK, Germany, Poland, Sweden and India, we empower organisations across North America, Europe, the Middle East, and India.
With 23+ years of experience, we support 400+ global clients with a delivery force of 3,000+ skilled professionals, combining deep domain knowledge, emerging tech, and agile execution.
š” Core Expertise: Custom IT Solutions: Salesforce Development & Integration AI, ML & Data Science (NLP, Deep Learning, TensorFlow, PyTorch) Application Development (Java, .Net, Python, Node.js, Angular, React) Cloud Platforms (AWS, Azure, Google Cloud, OpenStack) DevOps & Automation (Kubernetes, Jenkins, Terraform, GitLab, Ansible) Cybersecurity (IAM, SOC, Red/Blue Teaming) Enterprise Systems (SAP HANA, S/4HANA, Oracle EBS, PeopleSoft)
š Success Highlights: Liberty Global: Cloud & mobile app development
UAE Bank: Customer Data Platform enabling 40% faster onboarding
EU Bank: ML-powered predictive credit risk engine
Adidas: Real-time supply chain dashboard using Power BI
š„ Talent Delivery: Our Custom IT Solutions & Talent Delivery services ensure clients get access to pre-trained, deployment-ready talent across core technologies. With 25,000+ successful deployments for global leaders like Infosys, TCS, Dell, HCL, and LTI, we shorten onboarding cycles by 60% through our AI-enabled screening engine.
Whether it's delivering advanced AI-driven platforms or scaling your engineering teams, PRIMUS brings global strength with local execution.
š© Connect with us | š www.primusglobal.com
The Role
We are seeking a ServiceNow Architect with expertise in the telecom sector to design and implement tailored solutions. In this role, you will collaborate with cross-functional teams to gather requirements and translate them into effective ServiceNow solutions.
Responsibilities
- Architect and design ServiceNow solutions specifically for the telecom industry, utilizing TNI (Telecommunications Network Inventory) and CSM.
- Collaborate with business stakeholders, developers, and project managers to gather requirements and translate them into ServiceNow solutions.
- Provide technical leadership and guidance throughout the project lifecycle, from design to deployment.
- Analyze existing telecom processes and workflows to identify improvement and automation opportunities using ServiceNow.
- Develop and configure ServiceNow modules, custom applications, and integrations to meet industry requirements.
- Ensure scalability, performance, and stability of ServiceNow solutions by optimizing system resources and configurations.
- Conduct thorough testing of configurations and customizations to ensure high-quality deliverables and adherence to best practices.
- Work with the ServiceNow development team to resolve technical issues and troubleshoot system defects.
- Stay updated on the latest ServiceNow features and industry trends, recommending enhancements to existing systems.
- Provide technical expertise to the telecom support team for troubleshooting and problem resolution.
Requirements
- Proven experience as a Technical Architect in the telecom industry, with a strong focus on the ServiceNow platform.
- Extensive knowledge and hands-on experience with ServiceNow modules, particularly TNI and CSM.
- Solid understanding of telecom industry processes, workflows, and best practices.
- Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
- Strong problem-solving and analytical skills with the ability to translate business requirements into technical solutions.
- Excellent communication and interpersonal skills for effective collaboration with teams and stakeholders.
- ServiceNow certifications such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM) are highly desirable.
- Experience with other ServiceNow modules like IT Service Management (ITSM) and IT Operations Management (ITOM) is a plus.
- Ability to thrive in a fast-paced and dynamic environment, managing multiple projects while meeting deadlines.
Required skills
ServiceNow
Web Technologies
Operations Management
CSS
ITOM
JavaScript
html
Business Requirements
IT Operations
SOAP
Glide
English level
Professional
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