Network Engineer - L2/L3 Support
AARK Tech Solutions GmbH
European Union
Remote
Intermediate
posted 3 hours ago
About AARK Tech Solutions GmbH
AarkTech specializes in Software Development and Consulting Services across the industries. Our strategic vision is to position ourselves as a trusted partner in the Swiss market by providing innovative, high-quality IT solutions.
In just a few years, we have become a preferred service partner for leading industries, including Tier1 Banks in Switzerland, particularly Banking and Insurance industries. Our mission is to deliver exceptional services while contributing to the Swiss economy, by leveraging a strong network and investing in advanced platforms and automation tools, we empower our team and clients to achieve their goals seamlessly.
Renowned for our service-driven approach and meticulous attention to detail, we offer IT services and solutions that provide a competitive edge. Whether working in-house or directly with clients, our team operates in key Swiss locations to ensure efficiency, quality, and client satisfaction.
The Role
We are seeking a skilled Network Engineer to provide L2/L3 support for enterprise customers. In this role, you will be responsible for configuring, troubleshooting, and supporting routing, switching, security, and DNS/DHCP/IPAM needs. You will work remotely to install, decommission, modify, and troubleshoot network elements in compliance with established standards, addressing incidents, service requests, change requests, and complex project requirements.
The Role
You will coordinate with field support engineers and other stakeholders to plan and execute complex, multi-phased changes to customer networks. Your responsibilities will include managing complex network incidents involving various infrastructure components and technologies while adhering to strict SLAs and timelines.
Responsibilities
- Configure, troubleshoot, and support routing, switching, security, and DNS/DHCP/IPAM needs.
- Install, decommission, modify, and troubleshoot network elements remotely.
- Coordinate with field support engineers and stakeholders for complex changes.
- Manage complex network incidents under stringent SLAs.
- Maintain inventory and documentation, including updates and maintenance.
- Interface with customer architects, implementation managers, vendors, and engineering teams to gather requirements.
- Provide customer communications and technical troubleshooting documentation as needed.
Requirements
- CCNA (L2) and CCNP (L3) or equivalent knowledge in networking fundamentals.
- Strong experience with Huawei, Zscaler, Palo Alto, and cloud connectivity.
- Proficient in LAN, WLAN, VPN, MPLS, IPSEC, GRE, and routing protocols (OSPF, BGP, EIGRP).
- Experience in handling firewall and security incidents.
- Background in customer operations incident management.
- Excellent communication, analytical, and troubleshooting skills.
- Proven ability to interact effectively with clients during high-pressure troubleshooting situations.
Required skills
Technical Troubleshooting
English level
Professional
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