thetalo.co

Senior Operations Manager

thetalo.co

European Economic Area

Remote

Intermediate

posted 8 days ago

About thetalo.co

Scaling property companies with specialist staff and proven systems for Lead Generation, Administration, Customer Experience and Bookkeeping & Accounts.

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The Role

We are seeking a Senior Operations Manager to take ownership of our fast-paced, founder-led creator business, transforming it into a structured, data-driven, AI-first operation. This role is crucial for ensuring projects are completed on time and systems are efficient, allowing the founder to step back from daily execution.

About the Company

We operate at the intersection of travel media, creator education, and digital products. Our global content brand reaches millions through high-quality storytelling and boasts a 5,000+ member creator education platform with multiple revenue streams across content, partnerships, and products. This is a lean, high-performance business where speed, quality, and execution are prioritized over hierarchy.

The Role

You will be responsible for bringing structure, visibility, and accountability to our creative business, ensuring that:

  • Projects advance without constant follow-ups.
  • Contractors meet deadlines and maintain high standards.
  • Leadership decisions are data-driven.
  • Systems replace chaos. You will serve as the operational backbone of the company, overseeing execution across media, education, and internal systems.

Responsibilities

You will be accountable for:

  • Managing project execution across all active initiatives (content, brand, tech, internal ops).
  • Overseeing contractors to ensure timely and quality delivery.
  • Building and maintaining a centralized operating system (Notion) as the company’s source of truth.
  • Creating KPI dashboards, reporting systems, and performance tracking across the business.
  • Driving AI and automation adoption to minimize manual work and enhance speed. This role focuses on ownership of outcomes rather than task management.

Requirements

  • Proven experience in operations, project management, or systems ownership in a fast-paced business.
  • Strong track record managing contractors and cross-functional workflows.
  • Advanced skills in spreadsheets, KPI tracking, and reporting.
  • Experience in building or maintaining operating systems (Notion or similar).
  • Confidence in working autonomously in a founder-led environment.
  • Strong interest in AI tools and workflow automation.
  • Bonus: Background in creator businesses, media, online education, or digital products.

Tools / Environment

You’ll work with:

  • Notion (core operating system)
  • Google Workspace (Docs, Sheets, Drive)
  • Project management tools
  • Slack / WhatsApp for communication
  • AI tools (ChatGPT, Claude, automation workflows)
  • Basic financial tracking tools Your ability to build systems and integrate them effectively is more important than specific tool expertise.

Compensation & Benefits

  • Compensation: $2,000 to $4,000
  • Structure: Remote, flexible
  • Additional perks: To be discussed

Hiring Process

  • Application review
  • Interview focusing on ownership, systems thinking, and execution
  • Practical test task
  • Offer We value decisiveness and move quickly in our hiring process.

You will thrive in this role if you:

  • Take pride in structure, clarity, and clean systems.
  • Are proactive and follow up without being asked.
  • Think in outcomes, not tasks.
  • Enjoy bringing order to chaos.
  • Are adaptable in a fast-moving, remote environment.
  • Get excited about AI, automation, and efficiency.

This role may not be suitable for you if you:

  • Need constant direction or supervision.
  • Prefer narrowly defined responsibilities.
  • Avoid accountability for missed deadlines or outcomes.
  • Struggle in fast-paced or ambiguous environments.
  • Are uncomfortable managing people or enforcing standards.

If you are ready to take ownership of operations, build scalable systems, and contribute to a global creator business, we encourage you to apply here: https://forms.gle/krwGXKL27qjsXWQb8. We are looking for a key player who will drive the business forward, not just an assistant. Please note that only shortlisted candidates will be contacted.

Required skills

Dashboards

AI

systems thinking

Operating Systems

ChatGPT

English level

Professional

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